Your clinic’s front desk, open 24/7.
Patients call while your front desk is with someone at the counter, and they text after closing. Luna answers both, books into the slots your clinic defines, and hands anything clinical to your team. She never gives medical advice.
Luna is ZeniTech’s AI receptionist for dental clinics, powered by Orvel AI. She answers the phone with an AI voice and replies to texts and website messages, books new patients and follow-ups, sends confirmations and reminders to reduce no-shows, offers freed-up slots to your waitlist, and sends recall reminders for cleanings and exams that are due.
What Luna does for a dental clinic
The front-desk work that repeats all day: booking, confirming, reminding and answering the same questions.
- 24/7 booking for new patients and follow-ups, in the slots the clinic defines
- Confirmations and reminders by text, to reduce no-shows
- Waitlist: a freed-up slot is offered right away to patients waiting for one
- Recall reminders for cleanings and exams that are due, sent at the right time
- Common questions: hours, parking, what to bring, payment methods
- New-patient intake: contact details and forms collected before the first visit
A day with Luna
An illustrative day — an example of the work, not a client case.
- 7:15 am — A patient writes about a broken tooth. Luna takes their details and offers the first emergency slot the clinic has set aside.
- 8:00 am — The day’s appointment reminders go out by text: confirmations come back, plus one cancellation.
- 8:05 am — The freed-up slot is offered to the waitlist and filled.
- 12:30 pm — Cleaning reminders go to patients who have been due for six months.
- 5:45 pm — Questions about hours and parking get immediate answers.
- 9:10 pm — A new patient books a first exam. Their file is ready for the front desk the next morning.
Guardrails
A clinic cannot afford an assistant that improvises. Luna is configured to stay in her lane.
- Never gives medical advice or a diagnosis
- An urgent case follows the clinic’s protocol; anyone in danger is directed to 911 or the local emergency number
- Applies your privacy rules and hands off to your front desk
- Clinical records stay in your practice management software; Luna handles scheduling and general questions
- Answers from your documents and your rules, not from general knowledge
- Every conversation can be reviewed: you correct it, the agent adjusts
Price and setup
Luna costs CAD 3,000–7,500 to set up, then CAD 750–1,500 a month, before taxes (roughly USD 2,100–5,300, then USD 530–1,060 a month). The monthly plan includes reasonable usage; exceptional volumes are agreed in advance.
- Answering and capturing requests: live in 1 to 2 weeks
- Connected to your CRM, calendar and automatic follow-ups: 3 to 4 weeks
- Plugs into your website, the ZeniTech CRM, your calendar, phone and text, email, Meta and Google, and payments
- Delivered remotely from Québec City, in English or French
- Powered by Orvel AI, ZeniTech’s agent layer, operated in Québec
Frequently asked questions
Can Luna answer a medical question?
No. She books the appointment, collects the information your team needs and hands the conversation to your staff. She never gives medical advice or a diagnosis. If a patient describes an urgent problem, she follows the protocol your clinic sets, and anyone in danger is directed to 911 or the local emergency number.
Is Luna HIPAA or PHIPA compliant?
We don’t claim HIPAA or PHIPA compliance or certification. Here is how the setup works instead: clinical records stay in your practice management software, and Luna handles scheduling and general questions. Before you sign, we put in writing what she stores and where it goes. Your privacy officer or advisor then decides whether that fits your obligations.
What patient information does Luna see?
What scheduling needs: name, contact details, the type of appointment and the time slot, plus the intake forms you choose to collect before a first visit. Charts, clinical notes and treatment plans stay in your practice software. We decide with you during setup what she can read and write, and every conversation can be reviewed.
Does it work for other kinds of clinics?
Yes: physiotherapy, chiropractic, optometry and medical clinics. The engine is the same; we configure your services, your appointment slots and your rules. The same guardrails apply in every clinic: no medical advice, no diagnosis, and clinical questions always go to your team.
How long does it take to set up Luna?
A version of Luna that answers and captures requests goes live in 1 to 2 weeks. Connected to your CRM, your calendar and automatic follow-ups, count 3 to 4 weeks. Everything is delivered remotely, over video calls and written updates, in English or French. We are on Eastern Time, which overlaps with business hours across North America and Europe.
How much does Luna cost?
Setup costs CAD 3,000 to 7,500, then CAD 750 to 1,500 a month, before taxes. That is roughly USD 2,100 to 5,300 for setup and USD 530 to 1,060 a month. The monthly plan includes reasonable usage; exceptional volumes are agreed in advance, so there is no surprise on the invoice.
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