AI agent for moving, transport and towing companies: Trucks full, customers called the day before.
Your dispatcher should be running the crews, not answering the tenth quote request of the day. Remy collects the addresses, volume and date, follows up on every quote and reminds the customer the day before.
Remy is ZeniTech’s AI agent for moving companies, carriers, towing and roadside assistance services, and storage facilities. It answers quote requests by phone, text and online, books dates within your crews’ and trucks’ capacity, follows up until the date is confirmed and asks for a review after the job. Like every ZeniTech agent, it also handles prospecting, email, payment tracking, analytics and security monitoring.
What Remy does for a moving or transport company
Remy handles the intake and the messaging around the job. Your estimators, dispatchers and crews handle the move.
- Quote requests captured: pickup and drop-off addresses, volume, floors, elevator, special items and date
- Your estimate sent by text and followed up until the customer answers
- The date booked within your crews’ and trucks’ capacity, with a deposit requested under your rules
- A reminder the day before: crew arrival time, access and parking
- Towing and roadside calls taken day and night and passed to your on-call dispatcher
- Storage enquiries logged, availability tracked and renewals reminded
A day with Remy
An example of a normal day once Remy is live. Illustrative, not a client case.
- 7:30 am — A tenant asks for a quote for a 4½ in Lévis: addresses, floors and date are recorded in the CRM
- 9:15 am — Last week’s unanswered quotes are followed up by text
- 11:40 am — A customer confirms their end-of-month date: the slot is booked and the deposit requested under your rules
- 4:00 pm — Customers moving tomorrow receive the reminder: crew arrival time, access and parking
- 7:30 pm — That day’s customers receive a review request
- 11:50 pm — A stranded driver calls: address, vehicle and situation are collected and the on-call dispatcher is notified
Guardrails
Remy takes the request and informs. It does not decide for you.
- Never confirms a firm price without your estimate
- Never states what your insurance does or does not cover; it hands that question to your team
- Hands damage claims, complaints and roadside emergencies to a person
- Answers from your documents and rules, not from general knowledge
- Every conversation can be reviewed; you correct it, and it adjusts
Price and setup
Remy is delivered remotely, in English or French, and powered by Orvel AI, ZeniTech’s agent layer, operated in Québec. Prices are in Canadian dollars, before taxes.
- A one-time setup, then a monthly plan with reasonable usage included; full price list on zenitech.dev/en/pricing
- Exceptional volumes are agreed in advance, never billed by surprise
- Live and answering in 1 to 2 weeks; 3 to 4 weeks when connected to your CRM, calendar and automated follow-ups
- Connects to your website, the ZeniTech CRM, your calendar, phone and SMS, email, Meta and Google, and payments
Frequently asked questions
Can Remy handle the end-of-month and July rush?
Yes. Remy answers everyone at the same time, collects the details of each move and books dates according to the capacity of your crews and trucks, so the phone does not take over your office during the busiest weeks of the year.
What about towing and roadside assistance?
Remy takes the call day and night, collects the address, the vehicle and the situation, and passes it to your on-call dispatcher. It does not promise an arrival time you have not set.
Can Remy estimate the price of a move?
Remy prepares the estimate according to your rules for volume, distance and labour, and your estimator reviews it before it is sent. It never confirms a firm price without your approval.
Does it work for storage facilities?
Yes. Remy logs storage requests, tracks which units are available and reminds customers when a renewal is due, following your rules.
How long does setup take?
An agent that answers and captures enquiries goes live in 1 to 2 weeks. If you also want it connected to your CRM, your calendar and automated follow-ups, plan on 3 to 4 weeks. Everything is done remotely over video calls and written updates, in English or French, so your location does not change the timeline.
How much does Remy cost?
A one-time setup, then a monthly plan, both before taxes; the full price list, in Canadian dollars, is on zenitech.dev/en/pricing. The monthly plan includes reasonable usage; exceptional volumes are agreed in advance. The exact figure depends on how many of your tools the agent connects to, and it is written down before we start.
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