AI agent for retail shops and boutiques: Special orders tracked, holidays prepared early.

Zoé is ZeniTech’s AI agent for neighbourhood shops: florists, jewelers and specialty boutiques with a local clientele. She answers questions day and night, takes special and made-to-order requests, sends reminders before Valentine’s Day, Mother’s Day and Christmas to customers who have agreed to receive them, offers your gift cards and asks for a review after each purchase. Like every ZeniTech agent, she also handles prospecting, email, payment tracking, analytics and security monitoring.

What Zoé does for a shop

Zoé handles the questions and the follow-up around the sale. Your team handles the customers and the products.

• Common questions (hours, pickup, delivery, gift cards) answered right away, day and night
• Special and made-to-order requests: occasion, date, budget and preferences collected before they reach you
• Reminders before Valentine’s Day, Mother’s Day and Christmas, to customers who have agreed to receive them
• Loyal customers: anniversaries and recurring occasions remembered, with the customer’s agreement
• Gift cards offered at the right moment, and simple online sales tracked in the CRM
• A review request after every purchase or delivery

A day with Zoé

An example of a normal day once Zoé is live. Illustrative, not a client case.

• 8:15 am — A customer asks for a Mother’s Day bouquet: Zoé notes the date, the budget and pickup or delivery
• 10:30 am — The quote for a made-to-order piece goes out, then a follow-up three days later
• 1:00 pm — Last year’s Valentine’s Day customers receive your reminder, if they have consented
• 4:20 pm — Order ready: the customer is told it can be picked up
• 7:45 pm — A question about Saturday’s delivery is answered without interrupting the shop
• 10:05 pm — A customer picks a gift card online for a birthday

Guardrails

Zoé collects and informs. She does not decide prices or promise stock for you.

• Never guarantees that an item is in stock
• Never promises a delivery date or confirms a price without your agreement
• Hands complaints, refunds and sensitive requests to a person
• Answers from your documents and rules, not from general knowledge
• Every conversation can be reviewed; you correct it, and it adjusts

A Mother’s Day special order, from request to pickup

Yes, an AI can keep a shop’s line open while you serve customers at the counter: Zoé answers, collects the occasion, date, budget and preferences, passes you a complete request, follows up on a quote left unanswered, tells the customer when the order is ready and logs it all in your CRM. She never confirms a price or a delivery date without your agreement.

If a customer asks for something outside your catalogue, a refund, or complains about a delivery, Zoé does not promise or decide: she hands the conversation to a person. This is an illustrative example, not a client case; prices, delivery windows and messages are your rules.

• 8:15 am — An April Tuesday, the shop is full. A customer writes about a Mother’s Day bouquet and Zoé answers right away.
• 8:16 am — Zoé asks for the occasion, the date, the approximate budget, favourite colours and pickup or delivery.
• 8:18 am — A record is created in your CRM: occasion, date, budget, preferences, address. Zoé says the shop will confirm the price and the delivery window.
• 10:40 am — You prepare the quote. Zoé sends it and adds the date to your list of orders.
• Three days later — No reply: Zoé follows up politely, following your rules. If the date is no longer the customer’s, you are told to release it.
• Friday, 4:20 pm — Order ready: the customer is notified. After pickup, they receive the same review request as all your customers.

Consent, personal information, taxes, gift cards and reviews: what a shop should check

A retail shop keeps a customer list, sells goods and gift cards, and writes before the big holidays. Zoé follows your rules and leaves to your team what is theirs. General information, not legal or tax advice: have it validated by your advisor.

• Newsletter and holiday reminders: under Canada’s anti-spam law (CASL), a promotion or newsletter is a commercial electronic message. It needs express consent or, in some cases, implied consent, it identifies the sender and it offers a way to unsubscribe. Zoé writes promotions only to customers whose record shows consent.
• Customer list: names, delivery addresses and anniversary dates are personal information. In Quebec the private-sector privacy law (Law 25) applies: collect only what serves the order or the reminder the customer agreed to, limit access and delete on request.
• Special orders, deposits and online sales: before payment, state in writing the total price, the delivery date and the deposit, cancellation and refund terms. Quebec’s Consumer Protection Act also covers contracts made at a distance. Zoé sends the quote you prepared and records the customer’s agreement; she sets no price or term herself.
• Sales tax and gift cards: sales of goods are generally subject to GST and QST; the treatment of deliveries, shipments and gift cards should be confirmed with Revenu Québec or your accountant. For gift cards, check the expiry and fee rules with Quebec’s consumer protection office before setting them.
• Reviews: Google’s policy bars incentives for reviews and selective solicitation of positive reviews, and the FTC’s rule bans fake reviews in the US. Zoé sends the same review request to every customer.

AI agent, counter staff or voicemail: who does what

In a shop, messages and calls arrive hardest when the counter is full. A qualitative comparison, with no invented statistics.

Price and setup

Zoé is delivered remotely, in English or French, and powered by Orvel AI, ZeniTech’s agent layer, operated in Québec. Prices are in Canadian dollars, before taxes.

• A one-time setup, then a monthly plan with reasonable usage included; full price list on zenitech.dev/en/pricing
• Exceptional volumes are agreed in advance, never billed by surprise
• Live and answering in 1 to 2 weeks; 3 to 4 weeks when connected to your CRM, calendar and automated follow-ups
• Connects to your website, the ZeniTech CRM, your calendar, phone and SMS, email, Meta and Google, and payments

Frequently asked questions

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